Emotional Intelligence and Non-Management Employee Reaction
Peer Reviewed
Open Access
Field of study
Social and Behavioral Sciences
Business and Business Management
General
Emotional Intelligence and Non-Management Employee Reaction
Emotional Intelligence and Non-Management Employee Reaction Based on a Qualitative Phenomenological Study
Dr. Giselle A. Castillo, PhD, MBA, BSBM
Field of study
Social and Behavioral Sciences
Business and Business Management
General
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Emotional Intelligence (EI) has been regarded as a leading attribute of management. Research
has shown that managers have been afforded the opportunity to experience and demonstrate how
EI assists them in developing their managerial skills. Moreover such research has shown that EI
helps managers to develop their self-awareness and their job performance. In contrast, few, if
any, studies have acknowledged how non-management employees perceive EI and its
significance in the workforce. Numerous employees may not be aware of what EI is, and
whether EI in the workplace offers any tangible advantages or disadvantages for them as it does
for managers. Consequently, little is known about the lived experiences of non-management
employees and EI.

ISBN 978-1-5342-0394-5
Imprint Glasstree Academic Publishing
Copyright 2014, Proquest
Copyright License Standard Copyright License
Type of Publication Dissertation or thesis
Keywords Emotional Intelligence, Employee Behavior, Non-Management, Training, Personnel Psychology, Management, Leadership, Workforce, Phenomenology
Audience Professional
Coming soon