(“we” or “us”) collects when you are accessing
www.glasstree.com, and any
services on www.glasstree.com
(collectively, the “Site” or “Glasstree”), and how we use this information
to provide services to you. By accessing and using the Site, you agree to
us at firstname.lastname@example.org.
We will do our best to resolve your inquiry.
LAST UPDATED: October 2016
Information Collected Through the Site
We gather two basic types of information through the Site: personally identifiable information that identifies a person as an individual (“Personal Information”) and non-personally identifiable information, which includes aggregated information, demographic information, IP addresses and any other information that does not reveal a person’s specific identity (“Non-Personal Information”).
How We Use the Information We Collect
We may use Personal Information in the following ways:
Fulfillment of Requests.
We may use Personal Information to fulfill the purpose for which such
Personal Information was provided (e.g., to fulfill your purchase or other
From time to time we may send you service announcement updates with
important information about the Site. Service announcements may contain
information vital to your Glasstree account, therefore members may not
unsubscribe from service announcements.
We may notify you via email or through the mail about new features,
products and promotions. We may also send you information on carefully
screened third parties whose products or services may be of interest to
you. If you wish to unsubscribe from these mailings, please review the
instructions in Section 7 (“Opt-Out”) below.
Contests and Surveys.
We may occasionally request Personal Information through surveys or
contests. Participation in these surveys or contests is completely
voluntary. The Personal Information collected is only used for purposes of
improving user satisfaction with Glasstree products and services, or in
some cases, to notify winners and to deliver prizes. No Personal
Information collected through these means is shared with or available to
other third parties for such third parties’ direct marketing purposes.
Testimonials are used to show benefits to certain programs we offer. We
always seek consent prior to posting any testimonial in which Personal
Information is included.
Any Personal Information obtained through your contact with our Customer
Service team or communications with us, such as chat or emails, may be
recorded to help us provide better service.
Internal Business Purposes.
We may also use Personal Information about you for our internal business
purposes, such as data analysis, audits and so forth.
At times, we may combine Personal Information collected from our Site
and other information you shared with us to customize our service to you
and improve your experience. For example, we may recommend products or
offers you may be interested in based on what you have liked in the past,
or remind you that you have an “active” shopping cart waiting for you.
Additionally, in order to provide certain services to you, we may on
occasion supplement the Personal Information you submitted to us with
information from third party sources. For example, we use the US Postal
Service’s national change of address database in order to verify customer
Disclosures of Personal Information
Third Party Service Providers.
We share Personal Information with carefully screened third-party
service providers to provide you with the products, services and
information you have requested. Examples of such third-party service
providers include credit card authorization companies, print vendors,
merchandise distributors, and shippers. We have instructed these service
providers not to store, retain or access your Personal Information except
to provide our services to you.
Third Party Products and Sites.
We also may share Personal Information with third parties to allow such
third parties to provide you with the products, services and information
that you have requested. This could include, but is not limited to
packages of discounts, rebates, and promotional offers, that are not our
products, services or information. Such third parties from whom you have
requested products, services and information will handle, store, retain,
use, share and access Personal Information in accordance with the terms
and conditions of their agreement(s) with you, as well as their own
privacy policies, and may use your Personal Information for direct
marketing purposes. It is your responsibility to carefully review such
terms and conditions and privacy policies, and we disclaim any and all
liability relating thereto.
Third Party Communications.
We also may share Personal Information with third parties for such third
parties’ direct marketing purposes. Such third parties to whom we transfer
Personal Information for direct marketing purposes will handle, store,
retain, use, share and access Personal Information in accordance with
their own privacy policies. It is your responsibility to carefully review
such terms and conditions and privacy policies, and we disclaim any and
all liability relating thereto. If you would prefer that we do not share
your Personal Information with such third parties for their direct
marketing purposes, you may submit an opt-out request as described in
Section 7 (“Opt-Out”) below.
Through the Site, we may make available forums to which you can post
information and materials. These forums may include, for example, user
forums and blogs. Please note that any information you disclose through
such services becomes public information, and may be available to users of
the Site and to the general public. In addition, when you choose to make a
posting on such services, certain Personal Information (for example, a
user’s name will appear next to a blog post or a user comment) will be
available for other users to view. We urge you to exercise discretion and
caution when deciding to disclose Personal Information, or any other
information, through the Site. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY
PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THESE SERVICES.
Public User Information.
Certain information, including for example, your public user profile
information (including username, public photo, etc.), public photos,
reviews, and lists of followers, will be available to the Internet’s
general public while you participate in some aspects of the Site. This
information may be collected by other third parties or users of the Site
and may result in unsolicited messages or may be shared with or disclosed
to other third parties. WE ARE NOT RESPONSIBLE FOR THE USE OF SUCH
INFORMATION THAT YOU MAY DISCLOSE THROUGH THE SITE.
Law Enforcement; Emergencies; Compliance.
We may disclose Personal Information in the following situations as we
believe to be appropriate, even though you might have requested that we
don’t share your information: (a) under applicable law; (b) to comply with
legal process; (c) to respond to governmental requests, including requests
from law enforcement and regulatory authorities; (d) to enforce our terms
and conditions; (e) to protect our operations; (f) to protect the rights,
privacy, safety or property of us, you or others; and (g) to permit us to
pursue available remedies or limit the damages that we may sustain. For
example, we may, to the fullest extent the law allows, disclose Personal
Information to law enforcement agencies and regulatory authorities to
assist them in identifying individuals who have been or may be engaged in
We reserve the right to transfer Personal Information to a new entity or
third party as part of a merger, acquisition, reorganization, sale of some
or all of our assets, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock
(including without limitation in connection with any bankruptcy or similar
proceedings). We will notify you via email and/or prominent notice on the
Site if the third party’s or new entity’s treatment of Personal
Information will materially differ from the treatment described in this
material changes take effect.
Protecting Your Content
In addition, to provide quality products, our employees and third-party service providers fulfilling your order or providing Customer Support to you may see your Content.
Updating Your Personal Information
You can update your Glasstree account information and change your password at any time. On the Site, you will find this at http://glasstree.com/shop/accounts/profile/. If you have forgotten your password, you can set a new one by clicking "Forgot Password" on the login page (https://glasstree.com/shop/accounts/login/) or by contacting our Customer Service team. If any of your Personal Information changes, or you identify a mistake in our records, please contact us and we will update your data.
Do Not Track
The Site does not honor “do not track” signals or other mechanisms. However, as described in more detail in Section 1 of this Privacy Statement, you can configure your browser not to accept cookies or to notify you when a cookie is being sent.
You may unsubscribe to our notification services through your Glasstree account profile on the Site. Simply email email@example.com to contact our Customer Service team. From time to time we may share Personal Information with affiliates or third parties to allow them to contact you regarding products, programs, services and promotions that we believe may be of interest to you. If you would prefer that we do not share your Personal Information with affiliates and/or third parties for such affiliates’ and/or third parties’ direct marketing purposes, you may submit an opt-out request by contacting our Customer Service Team at firstname.lastname@example.org.
We seek to have reasonable security measures in place to help protect against the loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect Personal Information about you, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. You acknowledge and agree that any information you transmit through the Site or upload for storage in connection with the Site is so transmitted or stored at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Glasstree account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with Section 12 (“Contact Us”) below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
Protecting the Privacy of Children
The Site is not intended for use by children under the age of 13 and is not directed at such children. We do not knowingly collect Personal Information from children under the age of 13. Please do not register at those Sites if you are under the age of 13.
Third Party Sites
Changes and Notification